Batteries and accessories for hearing aids

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Read below to find out if you can order free hearing aid batteries and accessories for VA-issued hearing aids. And learn how to order online or by phone or mail.

How do I order hearing aid batteries and accessories?

You may be able to order hearing aid batteries and accessories using one of the 3 options listed below.

Option 1: Order online

To note: You can only order hearing aid batteries and accessories online if you have ordered these items from us in the past. 2 years.

Option 2: Order by phone

Call our VA Denver Logistics Center (DLC) at 303-273-6200. Customer Service Representatives are available Monday through Friday, 6:15 a.m. to 5:00 p.m. MST.

If you only order hearing aid batteries, select 1 for the automated battery replenishment system. Enter your social security number and zip code when prompted. Next, select the authorized batteries you need to order.

If you order batteries and other accessories (such as wax guards for hearing aids), select 2 to contact a customer service representative.

To connect with an operator, select 0.

Option 3: Order by mail

Complete a Veteran’s Battery and Accessory Request Card (VA Form 2346a). If you are ordering wax guards for hearing aids, please note the type of wax guard if you have this information from your audiologist.

You should have received a VA Form 2346a in the box with your last order.

Download the VA 2346a form (PDF)

Send the completed form to:

VA Denver Logistics Center
Box 25166
Denver, Colorado 80225-0166

More information on hearing aid batteries, accessories and repairs

Are the batteries and accessories for my hearing aids free?

You can get these items for free as long as:

  • Your VA audiologist recommended them to you, and
  • You remain eligible and enrolled in VA healthcare

What hearing aid accessories can I order?

In addition to batteries, you can order these accessories for VA-issued hearing aids:

  • domes
  • wax guard
  • cleaning supplies
  • Desiccant (drying products)

To find out which batteries you can order, download our DLC catalog (PDF).

How long will it take for my items to arrive and when should I place a new order?

Your items should arrive within 7-10 days.

Each order should contain enough batteries and accessories to last approximately 6 months. Please reorder 30 days before you need more items.

What should I do if my hearing aids are not working properly?

First, contact the VA Audiology and Speech-Language Department that issued your hearing aid for assistance.
Find the phone number for your local VA healthcare facility

If you need repairs, you can send your VA certified hearing aids to our VA Denver Logistics Center (DLC). For instructions on how to prepare your hearing aids for shipment and what to expect when you ship them, visit the Hearing Aid Repair DLC page. Or you can call the DLC at 303-273-6200. Customer Service Representatives are available Monday through Friday, 6:15 a.m. to 5:00 p.m. MST.

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