New Mexicans could benefit from hearing aid company’s $1.7 million settlement


Copyright © 2022 Albuquerque Journal

Hundreds of New Mexicans could receive money after a settlement was reached with a Texas-based hearing aid company, the New Mexico attorney general’s office announced Wednesday.

A $1.7 million settlement with Livingston Hearing Aid Centers has been reached following an investigation the attorney general’s office claims uncovered practices including charging hidden fees, refusing returns, inflating the manufacturer’s suggested retail price to trick customers into thinking they were receiving deeper discounts, according to a department spokesperson.

As part of the settlement, the company agreed to distribute $1.4 million in restitution and provide “$300,000 worth of free hearing aids and other aids to at-risk populations statewide” and will not admits no wrongdoing.

“This settlement serves as a warning to those who take advantage of our most vulnerable, especially those who are poor, elderly, or who do not speak English as their first language,” Attorney General Hector Balderas wrote in a statement announcing the settlement. .

Livingston will be sending out notices to customers who may be eligible for refunds and customers are urged to contact where they purchased and ensure their mailing address is correct.

The company operates 18 locations in New Mexico, according to Livingston’s website.

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